Question 1

What Is store credit?

Accepted Answer

As we are unable to provide a direct exchange, we will refund in the form of Store Credit. Store Credit is a form of voucher code that can be used during the check out. The store credit is valid for 3 months from the date of issue.

Question 2

How long will it take to receive my order?

Accepted Answer

All orders are delivered through our designated courier service provider. All orders take 1-2 working days to process before delivery takes place. We aim to deliver all orders within 7 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.

Question 3

E-invoicing

Accepted Answer

1.What is Malaysia e-invoicing requirement?Inland Revenue Board of Malaysia (IRBM) had announced that the e-Invoicing initiative will be implemented in phases beginning 1 August 2024, as follows:Taxpayers with an annual turnover or revenue of more than RM100 million – 1 August 2024Taxpayers with an annual turnover or revenue of more than RM25 million and up to RM100 million – 1 January 2025All other taxpayers – 1 July 20252.What is e-invoice?An e-Invoice is a digital representation of a transaction between a supplier and a buyer. E-Invoice replaces paper or electronic documents such as invoices, credit notes, and debit notes. 3.What is a validated e-invoice?An e-invoice that has been issued by seller and validated by IRBM. A validated e-invoice will contain IRBM unique identifier number (“UIN”) and a QR code. The UIN and QR code will allow traceability by IRBM. 4.How to request for a validated e-invoice?For online purchasePlease go to (https://forms.gle/hYYALtZMURjDaHPx5) request for an e-invoice. 5.After submitting the request for an e-invoice, when can I receive the validated e-invoice?Please allow up to 3 days for the validated e-invoice to be sent to you. 6.How will I receive the validated e-invoice?It will be sent to the email address that you provided in the e-invoice request form. 7.Is there a timeline to request for an e-invoice?Yes, please request for the e-invoice within the same month of your purchase.Example: Purchase made on 27 August 2024Last day to request for e-invoice is on 31 August 2024.After which Crep Protect Malaysia has no obligation to issue e-invoice to customers. 8.Who to contact if there is any issues or questions regarding e-invoice?Please contact customerserviceseh@gmail.com if you have any questions.

Question 4

How to track my order?

Accepted Answer

You can locate your tracking number from the delivery confirmation email or by logging into your account. Please allow a few hours before checking the status of your order. It may not be immediately available after you receive the delivery confirmation email.

Question 5

I never got my order, what to do?

Accepted Answer

If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.

Question 6

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 7

Can I exchange an item?

Accepted Answer

Please check our return/refund/exchange policy here.